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Store Policy

STORE POLICIES


MrPocketBook.com is a Wholesale Handbag company. Shopping online at mrpocketbook.com is simple and convenient. You don’t need to create an account in order to shop, although it’s recommended if you want to keep track of your order history. Simply browse through our online catalog of Fashion and Designer Purses, select the items and quantities you want, and click on the "Shopping Cart" button to go to the check-out page.

Currency: All prices are in US dollars. 

Payment: American Express, Discover, MasterCard, Visa and PayPal.

Minimum Order: $200.00 for domestic orders and $300.00 for our international customers. You can mix and match; there’s no required minimum for a single style.

Taxes: We are located in Florida. State laws require that we charge applicable sales tax on orders shipped to addresses in the state. The government requires that re-sellers from within the state submit a valid re-seller's certificate number. If we are shipping within the state of Florida and you do not provide your re-sale certificate, you will incur the county regulated sales tax of 7%.

Pricing: The prices on this Website are for Internet sales only. The listed prices may vary from our showroom. No in-store purchases will be amended to reflect Website prices.

No refunds on: All promotions, discounts, special orders or close-out priced merchandise.

Shipping: At checkout, you will be prompted to choose a shipping method for your item(s). Shipping costs depend on items in your order and shipping method. Total shipping charges will automatically compute during Checkout prior to the completion of your order.  If your order exceeds $300.00, your shipping charges are on us! We will take care of any orders delivered within the Continental United States.

Our guarantee:

We guarantee no surprises!  Unlike many of our wholesale company counterparts, we do not automatically substitute merchandise if we don’t have your selection in stock. We send exactly the items you order. If an item is no longer available at the time of your order, we will advise you of similar merchandise and allow you the opportunity to accept or deny the new merchandise.

Orders received prior to 3:00 p.m. EST are shipped the same day. Orders received thereafter are processed and sent the following business day.

You will receive confirmation via email immediately after you submit your order. Please review to ensure accuracy; we cannot be held liable for incorrect information. Please advise of revisions as soon as possible.

Your privacy is a priority. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway provider’s database, accessible only to authorized individuals. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be kept on file for more than 30 days.

Our designer handbags are authentic, registered designer brands, and we are authorized re-sellers of that brand.

 
RETURNS/EXCHANGES

General Information

For claims to be honored, customer must call within 7 business days.

All returns and defective merchandise require a Return Merchandise Authorization (RMA) number assigned by Customer Service. RMAs must be requested within 7 business days of receipt of shipment.

NOTE: NO CREDITS OR REFUNDS WILL BE ISSUED FOR ANY MERCHANDISE RETURNED WITHOUT AUTHORIZATION.

Returns that are not considered defective or broken are subject to a 20% restocking fee.

All returns must be in original condition including damaged or defective items.

 

Return of damaged goods: Contact the freight carrier within 7 business days of receipt of the shipment. Always inspect your shipment carefully upon arrival. Save all original packaging and contact carrier for their inspection.

 

Return of defective goods: Contact MrPocketBook.com’s Customer Service within 7 business days of receipt of shipment. Any defective merchandise not reported within 7 business days is not the responsibility of MrPocketBook.com. MrPocketBook.com pays for return shipping costs. Customer receives credit on original payment card or store credit, whichever is preferred.

 

Return of unwanted goods: Contact MrPocketBook.com’s Customer Service within 7 business days of receipt of shipment. All refused shipments will be charged a 20% restocking fee of returned items. Customer pays for return shipping costs and receives store credit only.

 

Missing items: If you discover a missing item from your order, please contact MrPocketBook.coms Customer Service within 3 business days of receipt of shipment.


FAQs

What is your minimum order?

Our Wholesale Handbag order minimum is $200.00 on domestic orders and $300.00 on international.

 

How do I order?

Use our simple and convenient online shopping cart at any time. Or call toll-free at 1-855-256-BAGS(2247). We are here to assist you Monday through Saturday from 9:00 am until 5:30 pm to gladly answer any questions you may have.

 

What payment methods do you accept?

We accept American Express, Discover, MasterCard, Visa and PayPal.

 

What shipping methods do you have?

Unless specified otherwise, we ship regular UPS or FedEx ground. Depending on destination, domestic orders take approximately 5 to 7 days to arrive. Other delivery services are also available, including Express, if so requested.

 

How do I know if my order has been shipped?

You will be notified when we receive your order by email, and we ship same day (if prior to 3 p.m. ET) or next day. If you have set up an account with us, you can track your order under the “My Account” area of our Website. You can also review your Order History here.

 

How do I change quantities or cancel an order?

Please call us at 855-256-BAGS(2247) or email mrpocketbook@mrpocketbook.com as soon as possible after placing the order. We will not charge any amount to your credit card until the item actually ships. You can cancel an order at any time prior to shipment, at no cost to you.
To cancel your order please call our customer service department at 855-256-BAGS(2247).

We will NOT cancel orders via email requests.

Note: We can only cancel orders that have not been shipped yet.

 

What is your return policy?

Your satisfaction is important to us, but we do not accept claims on goods damaged in shipment, as that is the responsibility of the shipper.

 

Claims for defective items or items you wish to return must be reported to us via E-mail returns@mrpocketbook.com or call toll free at 855-256-BAGS(2247), within seven business days from receipt of the merchandise. A Return Authorization Number will then be issued for you. We will happily pay for return shipping costs and also credit your payment card when defective items are returned to us.

 

When unwanted items are returned, we charge a 20% restocking fee of returned items. Additionally, the customer pays for return shipping costs and receives store credit only.